Our Process
Quote
We build a quote/quotes for all elements in the project, and establish a desired schedule for the project. Each quote provided is available to move into the contract/design retainer phase for 30 days, after which it will need to be rebuilt to reflect changing market rates for materials and labor.
Contract
Both parties agree upon the rights/usage of the project, as well as the range for total project cost. Any additional elements not in the initial contract will receive their own separate contracts as upgrades.
Design
A 10% nonrefundable Design Retainer payment of the highest quoted amount is required to enter into the design phase of the project, as well as a signed contract. During this time we provide drawings, to-scale renderings, material samples and even to-scale mockups to hone in on the final decisions for the build. The design phase includes an initial agreed upon number of drawings and samples, but clients have the ability to purchase more samples and drawing iterations if requested.
Measurement Confirmation
At this point, the measurements and plan for the build are confirmed, and the delivery/install date is agreed upon. Upon confirmation we coordinate with contractors and designers to finalize plans and schedule for delivery/installation. A Materials Deposit payment is required at Measurement Confirmation for 50% of the total project cost. After receiving this payment our team can begin the Build phase of the project.
Build
Our team works on your project while keeping an open line of communication. Sneak-peek photographs happen at this time. Once the build is completed, an In-Shop Completion Payment of 15% of the total project cost is due.
Delivery
Our team carefully delivers the pieces to their final destination. Payment is due upon Delivery of items. If the project is delivery only (no installation) we require the final 25% payment at this time. If the project includes installation, 15% of total payment is due upon Delivery, with the remaining 10% upon Completion.
Installation
Our team installs the project, taking into account the cleanliness and potential occupancy of the space. After installation is complete we request our final 10% payment for the project.
Photography
We take photos during the build phase, upon the completion, and after installation. These photos are for our internal operations (future design meetings etc.) as well as for our marketing and social media. We request any photographs taken professionally of the space are shared with HAA and any photos of the work shared are appropriately credited.